Budgii support

Contact support

Email us and we’ll respond as soon as practical. Never include your password, full payment-card details or other highly sensitive information in a support message.

Quick help

I cannot sign in

Confirm you are using the same email and sign-in method used to create the account. Check your network connection, then try closing and reopening Budgii. For email accounts, use the password-reset option from the sign-in screen.

A receipt did not scan correctly

Retake the photo in bright, even light with the full receipt visible and flat. Review extracted items and totals before saving because automated receipt processing can make mistakes.

My household information is missing

Check that you are signed into the correct account and household. Refresh the app while online. A household owner may also need to confirm that your invitation and access role are still active.

I am not receiving notifications

Confirm notifications are enabled in both Budgii and your device settings. Battery-saving or focus settings may delay or suppress notifications.

I want to delete my account

Visit the account deletion page for instructions.

What to include in a support request

• the email address associated with your Budgii account;
• your device type and operating-system version;
• what you expected to happen and what happened instead;
• the approximate date and time of the problem; and
• a screenshot, provided it contains no information you do not want to share.

Security issues

If you believe your account or the Budgii service has a security issue, contact support@budgii.com.au with the subject “Security issue”. Do not publicly disclose account data, credentials or exploit details.